Experience
Oct 2016 - Present
Senior Product Expert
Klaviyo
Boston, Ma
As a senior product at Klaviyo, I collaborate with cross-functional teams in the rollout of new products from idea generation through launch, partner with the R&D team by defining the product portfolio vision and roadmap through documented user requirements and bug escalations, and ensure clients (smb, mid-market, enterprise, partners and developers) have access to data, insights and tools to help them make informed decisions about their business and marketing strategies.
Jan 2014 - Mar 2016
Product Support Specialist
PowerAdvocate
Boston, MA
As a Product Support Specialist at PowerAdvocate, I serve as the subject matter expert and resource to government and non-government contractors bidding on special projects via the PowerAdvocate platform. While there, I also maintained the team's wikipage, ensuring that all the listed information was current and relevant. On a weekly basis, I reviewed all documented interactions in Salesforce and ran a report for senior management on the total interactions, outcome, newly acquired clients and escalated client issues.
Oct 2014 - Sep 2015
Business Analyst
Mass General Brigham
Boston, MA
As a business analyst at Mass General Brigham, I led weekly meetings with stakeholders and internal users to gather requirements and translates those requirements into technical specifications/user stories for database developers, collaborating with the developers to produce fundraising reports used by internal clients for healthcare fundraising initiatives. In addition to this, I executed a data migration project from ideation to production, and co-lead the trainings of the new platform that the organization was migrated to.
Nov 2012 - Oct 2014
Business QA Application Analyst
Metlife
Boston, MA
As a Business Quality Assurance Application Analyst at Metlife, I partnered with Sales, Actuary and Developers to ensure that the financial ledgers that are presented to current and potential life insurance holders were accurate. Building regression and user-acceptance test cases to ensure all new and existing features functioned as expected, documenting any discovered bugs along the way. Compared and calculated the ledgers against numerous resources, such as XML upstreamed file, life insurance database, excel spreadsheets and financial specs to ensure that the data and insight in the life insurance platform is valid.
Education
B.S. in Computer Science, Mathematics
SIMMONS UNIVERSITY
I earned my Bachelor of Science in Computer Science from Simmons University, acquiring a robust understanding in programming, algorithms, and computer systems.
Professional Skillset
Define User Stories
Product Strategy
Market & Competitive Analysis
Data Management via API
Project Management
Data Analysis & Insights
Quality Assurance Testing
Facilitate 3rd party data integration
Languages
Python
JavaScript
Ruby on Rails
HTML
CSS
SQL